Before we discover the best way to conflict resolution - try to answer these questions -
There is no role called Manager in scrum, so it has to be one of other three parties - since Scrum teams are self-organizing teams so as first step they are expected to talk to the member they have problem with to resolve any possible issues, conflicts. Important part is 'first step' - if this doesn't work, they may take Scrum Master's help and/or may follow organization escalation process.
So the best way to resolve scrum team conflicts is that team shall discuss about issues within themselves and try to resolve it that way.
- If a team member or some of the team members observe that a particular member is not performing as he/she should who should they talk to about this first? - Product Owner, Scrum Master, Manager or that member?
- Who should resolve conflicts in scrum teams? - Scrum Master, Product Owner, Manager, or the team?
There is no role called Manager in scrum, so it has to be one of other three parties - since Scrum teams are self-organizing teams so as first step they are expected to talk to the member they have problem with to resolve any possible issues, conflicts. Important part is 'first step' - if this doesn't work, they may take Scrum Master's help and/or may follow organization escalation process.
So the best way to resolve scrum team conflicts is that team shall discuss about issues within themselves and try to resolve it that way.
